Refund policy

RETURNS & EXCHANGES

Because each item is personalized just for you, we are unable to accept returns or exchanges, including for a change of mind.

DAMAGED ITEMS

If your item arrives damaged, please email customerservice@delilahinc.com within 24 hours of delivery. Include your order details and clear photos of both the damaged item and its packaging. Items that arrive damaged qualify for a refund, and we will help you with the next steps.

MISTAKES WITH YOUR ORDER

If we make a mistake with your order, please email us with your order details and tell us what happened. Orders with a mistake on our part qualify for a refund.

CANCELLATIONS

Please email us as soon as possible with your order details. We usually start designing within about 12 hours, so cancellation depends on how far along your order is and is not guaranteed.

HANDMADE DETAILS

Because our pieces are finished by hand, slight variations may be visible. These are part of their charm and are not considered damage.